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VIP Warranty

Our warranty is about you, not us. It's about taking care of you after the sale. We will repair or replace your Vortex product in the event it becomes damaged or defective—at no charge to you. It doesn't matter how it happened, whose fault it was, or where you purchased it.

  • Unlimited, unconditional lifetime warranty
  • Fully transferable
  • No warranty card to fill out.
  • No receipt needed to hang on to.

If you ever have a problem, no matter the cost, we promise to take care of you. The VIP warranty does not cover loss, theft or deliberate damage to the product...that's it.

Download a Service Request Form.

Hours

We're open 9 a.m. to 4 p.m. CST Monday through Friday.

This Privacy Policy explains what information we collect about you and how we use it.

In this Privacy Policy, the “Website” or the “Websites” mean the websites owned by Vortex Optics, including the websites operated at the domain names vortexoptics.com, vortexbirding.com, and vortextactical.com. “The Services” means all the services offered in conjunction with the Websites. “Vortex Optics” means the owner of the Websites and the provider of the Services, namely, Sheltered Wings, Inc. d/b/a Vortex Optics.

By using the Websites, you consent to the practices outlined in this Privacy Policy. Vortex Optics reserves the right to change this Privacy Policy, and if we do, any such changes will be included on this page so current privacy information will always be available to you.

Personal Information

The only personal information collected by Vortex Optics is personal information that is voluntarily provided by users. You do not have to provide us with any personal information to use our Websites, and we don't collect personal information without your knowledge. We don’t sell your personal information to third parties, but we will use your personal information to fulfill requests made by you and for other business purposes of Vortex Optics and any of its successors. We may share your personal information with certain affiliated parties, to provide certain of the Services to you. We may also use your personal information to send you marketing materials or other information about Vortex Optics, its products, or its affiliates.

For example, you may send an email or fill out an online request for information form to request more information from us. The information you provide will be used by us to give you the information you are requesting. We may also use your name, phone number, email address, or home address to send you marketing materials and other information about Vortex Optics, its products, or its affiliates in the future. You may opt-out of receiving any additional information by calling us at (800) 426-0048 or by emailing us at info@vortexoptics.com.

Traffic Data and Other Non-Personal Information

We automatically collect and store certain non-personal information concerning the traffic to our Websites, including, for example: the browser software you use and your operating system; the date and time you access our sites; and the Internet address of the site from which you linked directly to a Website. We use this information as anonymous aggregate data for business purposes such as to determine the number of visitors to different sections of a Website, to ensure the site is working properly, and to help us make the Website more useful. We also use this information to see where leads are generated from in an attempt to better optimize our ongoing Internet marketing efforts.

At this time, our Websites do not use persistent “cookies” or other tracking mechanisms that collect personally identifying information. We use session cookies to anonymously collect the date and time of the visit. Accepting session cookies on our site is voluntary; you may still use the site if you decline cookies.

You may also provide us with other non-personal information. For example, you may provide us with information regarding how you learned about us, or you may provide us with information regarding why you are interested in our products. This information may be used by our marketing and product personnel to better optimize our ongoing marketing and product development efforts.

Contests, Sweepstakes or Special Offers

We may offer promotions, contests, or sweepstakes that may require that you enter contact information to qualify for entry. Collected data from promotions, contests, or sweepstakes may be used to process entries, send promotional materials, notify entrants, and may be shared with other companies in connection with these activities. Please make sure to consult the privacy provisions or the official rules of any contest or sweepstakes you enter, as the specific data collection and usage practices may vary by contest or sweepstakes.

Links

Our Websites may contain links to other websites. Vortex Optics is not responsible for the content or privacy practices of that website or any other linked websites. We encourage our users to be aware when they leave our Websites, and to read the privacy policies of each and every website that collects personal information.

Third Party Service Providers

Vortex Optics works with certain third parties that provide services on our Websites. When you make an online purchase, you will make that purchase though Shopatron, Inc. Additionally, when you use the Vortex LRBC long range ballistics calculator, those calculations are provided by Gunwerks, LLC d/b/a G7. These third parties may collect personal and non-personal information from users of our Websites. We encourage our users to read the privacy policies of any third parties. Vortex Optics is not responsible for the content or privacy practices of any third parties. We will try to keep this policy current with the identity of third party service providers on our Websites, but if you have questions about who provides services for our Websites, please do not hesitate to contact us.

Security

When you submit information via our Websites, we take efforts to protect your information both online and offline. Please keep in mind, however, that whenever you give out personal information online, such information is not always secure in transit. While we strive to protect your privacy and secure your information, we cannot guarantee the security of information sent over the Internet, and you disclose such information at your own risk.

Effective Date: August 3, 2012