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Need Spare Parts?

Just call or email Vortex Optics, and we'll do our best to help you out. Accessories normally available include eyepiece covers, objective lens covers, rainguards, and straps.

Phone: (800) 426-0048 x4
Email: service@vortexoptics.com

Hours

We're open 9 a.m. to 4 p.m. CST Monday through Friday.

Our goal is to provide you with the best service. Vortex products covered by the VIP Warranty are repaired without charge. If the required repair work is not covered under warranty, we will contact you before any repairs are made.

USA Return Procedure - USA

If you live in the United States, please follow the procedure below.

Step 1: Visit our Troubleshooting page for answers to common questions about our products.

Step 2: Fill out the following Product Repair Form.

Step 3: Ship your product in a cardboard shipping carton to the following address:

Vortex Optics
Attn: VIP Warranty
2120 West Greenview Dr.
Middleton, WI 53562

Step 4: Vortex will evaluate your product and repair or replace it at no charge.

Step 5: Vortex will ship your product back to you in a timely manner. Average turn around time of 10 business days after receipt of product.

Fine Print: Theft or loss of a product is not covered...that's it. Pretty cool huh?

Canada Return Procedure - Canada

If you live in Canada, please follow the procedure below:

Step 1: Visit our Troubleshooting page for answers to common questions about our products.

Step 2: Visit Vortex Canada for appropriate forms and further shipping procedures.

Step 3: Ship your product to the following address:

Vortex Canada
45 Airpark Place, Unit #5
Guelph, ON
N1L 1B2