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VIP Warranty

Our warranty is about you, not us. It's about taking care of you after the sale. We will repair or replace your Vortex product in the event it becomes damaged or defective—at no charge to you. It doesn't matter how it happened, whose fault it was, or where you purchased it.

  • Unlimited, unconditional lifetime warranty
  • Fully transferable
  • No warranty card to fill out.
  • No receipt needed to hang on to.

If you ever have a problem, no matter the cost, we promise to take care of you. The VIP warranty does not cover loss, theft or deliberate damage to the product...that's it.

Download a Product Repair Form.

Need Spare Parts?

Just call or email Vortex Optics, and we'll do our best to help you out. Accessories normally available include eyepiece covers, objective lens covers, rainguards, and straps.

Phone: (800) 426-0048 x4
Email: service@vortexoptics.com

Hours

We're open 9 a.m. to 4 p.m. CST Monday through Friday.

Before sending your Vortex product in for warranty service, please review the following customer concerns. After going through this Troubleshooting Guide, you may feel your Vortex product needs warranty service or evaluation—visit the VIP Warranty page for our return procedure.

Binoculars

» How do I atttach a neckstrap to a binocular?
Step 1
Thread the end of the strap from the bottom, then up through the strap attachment loop.
  Step 2
Hold the buckle and thread the end of the strap inside the buckle.

  Step 3
Adjust the overall length and pull the strap webbing tight so it is secure within the buckle.
Step 1   Step 2   Step 3

Note

Please do not thread a metal ring directly onto the strap attachment loop when attaching rings or clips for other after-market equipment. Instead, use nylon zip ties according to the manufacturer’s instructions.


Riflescopes

All Riflescopes

» Won’t hold zero.

If your riflescope won’t hold zero, please try the following:

  • Remove the scope/rings from the rifle. Put the scope/rings back on the rifle.
  • Remove the scope from the rings. Put the scope back into the rings, tightening the rings, but not over-tightening. The torque measurement accompanying most rings is the maximum torque that should be used. Most often the screws do not need to be tightened to the maximum torque in order to hold the scope. In some cases over-tightening can bend the scope body causing the erector tube to function improperly.
  • Be sure the rail on your riflescope is properly installed.

The above tests should help you decide if you need to send in your riflescope for warranty service.

Razor HD and Viper PST Riflescope Illumination

» The illumination isn't working—the reticle isn't lit until the dial is turned to 6, 7, or higher.

The illumination of your Razor HD or Viper PST riflescope is still working at the lower numbers. These lower numbers are intended to allow the use of illumination while using night vision equipment. Night vision equipment requires such low intensity illumination that the naked eye usually cannot see the illumination.

  • Razor HD 1-4x24 Riflescopes: Professional-grade illumination: designed for daytime, low light and night vision devices. The top six settings (6, 7, 8, 9, 10 and 11) are visible in the daytime, depending on the background color. Settings below 6 are for low light use when the user's eyes have become adapted to lower light levels. Lowest settings are intended for use with night vision devices.
  • Razor HD 5-20x50 Riflescopes: Professional-grade illumination: designed for daytime, low light and night vision devices. The top setting (11) is visible in the daytime, depending on the background color. Settings below 11 are for low light use when the user's eyes have become adapted to lower light levels. Lowest settings are intended for use with night vision devices.
  • Viper PST and Viper HS 1-4x Riflescopes: Professional-grade illumination: designed for daytime, low light and night vision devices. The top five settings (6, 7, 8, 9, 10) will be visible in the daytime, depending on the background color. Settings below 6 are for low light use when the user's eyes have become adapted to lower light levels. Lowest settings are intended for use with night vision devices.
  • Other Viper PST Riflescopes: Professional-grade illumination: designed for daytime, low light and night vision devices. The top three settings (8, 9, 10) will be visible in the daytime, depending on the background color. Settings below 8 are for low light use when the user's eyes have become adapted to lower light levels. Lowest settings are intended for use with night vision devices.

Red Dot Scopes

» The dot is not a dot.

If the dot of your riflescope doesn't look perfectly round, the distortion may be caused by the way your eye perceives the dot—making the dot appear misshapen. This is called astigmatism. Most everyone has some degree of natural astigmatism. Here are a few ways to tell if the distortion you are seeing is caused by your eyes or is a problem with the scope:

  • Look through the scope with your other eye. If the dot changes shape from one eye to the other, the misshapen dot is likely caused by astigmatism.
  • Look through the scope and rotate the scope on its optical axis. If the irregular shape maintains its position, it's probably because of how your eyes are seeing the dot. If the irregular shape of the dot rotates with the scope, there may be a problem with the scope.
  • Try photographing the dot. Close the objective flip cover of the scope, place the lens of a digital camera up against the eyepiece of the scope, and take a photo of the dot. Compare the photo with what you are seeing through the scope. If the shape is the same as what you are seeing through the scope, the scope may be defective.
Note

The above tests should help you decide if you need to send in your riflescope for warranty service.

» The unit won't turn on.

Check the battery as suggested in the Troubleshooting section of the StrikeFire and SPARC product manuals (page 11). If you have replaced the battery, checked the installation of the battery, and tightened the battery cap as suggested, but your unit still doesn't come on, it is possible that the Night Vision mode is activated.

  • Press the Night Vision button, then press the On/Off button as before.

Please see your Product Manual for correct location of Night Vision button.

Note

If your unit still has no dot, it may be defective and should be sent in for warranty service.

» The unit won't turn off.

The newest version of the illuminated Strikefires and SPARCs require the On/Off button to be depressed for 5 seconds to turn the unit off. If your red dot won't turn off after depressing the On/Off button, or begins shorting out, change to a new battery.

Note

If your unit still won't turn off, it may be defective and should be sent in for warranty service.

» Night Vision works great, nice and bright, but the regular mode is too dim to see.
   OR - The dot is too dim to see—it's just a tiny speck.

If either of the above statements applies to your red dot scope, it is extremely likely that the Night Vision mode is activated and being perceived as the Regular mode of operation.

  • When the dot looks like a speck and the intensity won't adjust with the up and down buttons, the scope is in Night Vision mode.
  • The Night Vision mode is intended to be used with night vision equipment. Night vision equipment requires such low intensity illumination that the naked eye cannot usually see the illumination.
Note

Your unit should have a nice bright dot for regular daytime use.

» The dot is very large—much bigger than it's supposed to be.

The dot looks very large. Look through the scope with the objective flip cap open—as if you are using it on your gun. Does this make the dot smaller and appear as it should?

Note

If you feel the dot is still not correct, feel free to send it in for warranty service and evaluation.

» The dot is a cluster of dots, not one dot.

The illuminated dot on our Red-Dot scopes is made up of a series of tiny dots, or pixels. Sometimes, when we look at the dot long enough, our brains will begin to adjust for what we are seeing and actually separate the dot into pixels. This is particularly obvious if looking through the scope with the objective flip-cap closed.

Rest your eyes for a moment, then look through the scope with the objective flip-cap open—as if you are using it on your gun. Does this make the dot appear as it should?

Note

If you feel the dot is still not correct, feel free to send it in for warranty service and evaluation.

» The dot has a halo around it.

The dot has a hazy circle around it, making it glare and appear very large. Look through the scope with the objective flip cap open—as if you are using it on your gun. Decrease the intensity of the illumination. Does this make the dot appear as it should?

Refer to the StrikeFire or SPARC product manual for the location of the Increase/Decrease buttons.

Note

If you feel the dot is still not correct, feel free to send it in for warranty service and evaluation.

» The dot does not illuminate.

Is your red dot sight in night vision compatible mode? Press the NV mode button to return to standard daytime mode.

Note

If the dot is still not illuminating, feel free to send it in for warranty service and evaluation.

» There is no green dot on my StrikeFire.

Your unit only has the red dot, even though you ordered or bought the Red/Green version of the StrikeFire. Open the objective flip cap and look at the objective lens.

  • Do you see a very slight greenish tint to the objective lens?
  • Is the objective lens definitely red?

If the lens is definitely red, you have a Red Only version of the StrikeFire red dot scope.

Note

The dealer you purchased the StrikeFire from should be able to exchange the unit for you if you would still prefer the Red/Green version. If returning the unit to your dealer is problematic, please feel free to call Vortex Optics at (800) 426-0048, extension 4.

» The SPARC won’t hold zero.

If your SPARC won’t hold zero, please be sure that the screws used for attaching the mounting system to the unit are the correct length.

  • Use the short screws with the low or tall mount.
  • Use the long screws when using the shim with either mount.
  • Please double check that all mounts and screws are tight, with no movement.

If your SPARC still will not hold zero, you may need to consider sending the unit in for warranty service.

» The dot in my SPARC is flickering.

Most of the time this is caused by the battery cap being only finger tight. Tightening the cap with a coin or screwdriver so it is fully seated should stop the dot from flickering.