Vortex Optics

VIP Warranty

Be ready for whatever comes your way.

We know the unexpected can happen, so let's be perfectly clear about what our Very Important Promise warranty means to you. It's simple. Really. If your optics need repair, Vortex will make it right without charging you a penny. No matter who or what caused the damage, and even if you're not the original owner, what really matters to us is that you remain satisfied with your purchase. Just call Vortex Optics for prompt, friendly, professional service of products covered by the VIP warranty:

• Vortex binoculars, spotting scopes, monoculars and riflescopes.
• Stokes binoculars and spotting scopes.

Vortex Optics covers all other products against defects in materials and workmanship as noted on each specific product page.

Audubon Warranty

Connecting People with Nature.

For over a century, the National Audubon Society has worked to help connect people with nature – nurturing an appreciation of our natural world by conserving and restoring natural ecosystems for the benefit of humanity. We know you'll be delighted with these Audubon Binoculars products and how they will help connect you with your world. The journey starts here with:

• Audubon binoculars.
• Audubon spotting scopes.

The Audubon Binoculars Warranty.

At Vortex Optics, our goal is to serve you with solid service — and we mean prompt, friendly, professional service that is. All Audubon® optics are warranted with a limited lifetime warranty to be free of defects in materials and workmanship for the lifetime of the original owner. Any service or repair of Audubon Binoculars products is personally taken care of by our customer care and repair staff in Middleton, Wisconsin.

Repairs / Returns

Ensuring Prompt Repairs

Our team of friendly, highly trained customer service and repair staff will work hard to service you well, in a timely manner. Here's how you can help the process move along more smoothly:

How to return product to Vortex Optics

Please complete this Vortex Optics Repair Form to let us know how we can help you, and include this information:

• Your full name.
• Your shipping address.
• Your daytime telephone number or email address.
• A description of what needs our attention.

All products must be mailed in a cardboard shipping carton. Product display boxes and padded envelopes do not protect optics during the shipping process. Please carefully package your product and send it to:

How Vortex Optics evaluates returned product

Upon receiving your package, a skilled optics technician at Vortex Optics will evaluate your product to:

1. Determine what repair work is needed to restore your product.
2. Verify what repair work is covered under warranty.

After this product evaluation, you will hear from our service representative before Vortex Optics applies any charges for a repair. Keep in mind that there is no charge for repairing any product that qualifies for the VIP warranty. Vortex Optics does, however, reserve the right to determine whether your product should be repaired or replaced with a product of similar value and/or specifications.